Shipping
All the details on domestic and international shipping, delivery times, carriers, and lost package support.
Do you offer in store pick up? When will my in store pick up order be ready?
We currently offer buy online, pick up in store at our Vancouver Boutique only. In store pick up is available Monday-Sunday from 12pm-6pm. Orders are typically ready within 24 hours from when the order was placed. Once your order is ready for pick up
How can I track my order?
A shipping confirmation email is sent to you once your order has been packed by our warehouse. In that email you will find your tracking number. Once your order has been picked up by the carrier and scanned, the tracking number will be updated allowi
Is a signature required upon delivery?
All Canadian orders above $800 require a signature upon delivery - no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.
What if I ordered a preordered item?
Payment is charged immediately at checkout, not when the item ships. All preorders will have an estimated ship date listed on the product page in the description. Please note that this ship date is not guaranteed. If you order a preorder item with an
What if my order is lost or stolen?
If you received a delivery notification but it appears your package has not been delivered, don't worry! Often carriers will pre-emptively scan a package as delivered, but it is still en-route. Please wait up to 72 hours and then follow these steps i
What is Order Protection?
You will see the option for it at checkout before payment. The cost is calculated based on the subtotal amount of your order before taxes and/or any shipping fee. If you purchased MAJ Order Protection, reach out to us at [email protected] to file
Where do you ship to?
We ship worldwide* from our warehouse located in Vancouver, BC, Canada!. For order processing and fulfillment of in-stock items, please allow 1-3 business days from your order date. We ship orders Monday - Friday during standard business hours. Durin
Will I be charged duties and taxes?
Canadian Customers:. Taxes are applied at check-out according to the province of the shipping address. US Customers:. If applicable, taxes are applied at check-out according to the state of the shipping address. You will not be charged any additional
What happens if my package is held at customs?
Occasionally, International and US orders may be held by customs for inspection, which can cause delivery delays. This process is beyond our control and varies depending on the country's import procedures. If your package is held (International):.
What should I do if my package isn’t moving on the tracking page?
Canadian Customers:. The tracking link can sometimes take a few days to update while the package is in transit between facilities. Depending on the carrier, updates may take up to 72 hours. If you don’t see any movement after 72 hours, please contact