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Help Centre | Support & Resources

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Latest MAJ News

FAQ Collected Collection

Collected

What is your return policy during sale and promotional periods?

Buy One, Get One at 50% Off

Gift with Purchase

What items are excluded from the sale?

Why is the value of my gift card in CAD and how is the exchange rate determined?

Sales & Promotions

What is your return policy?

Do you accept international returns?

How to process an online return/exchange?

When will I see my store credit or refund come through?

Returns & Exchanges

What is your warranty?

What is your welding policy?

Can I get my jewelry fixed or reworked by an outside jeweller?

Do you offer jewelry repair or resizing services?

Warranty

Do you offer in store pick up? When will my in store pick up order be ready?

How can I track my order?

Is a signature required upon delivery?

What if I ordered a preordered item?

What if my order is lost or stolen?

What is Order Protection?

Where do you ship to?

Will I be charged duties and taxes?

What happens if my package is held at customs?

What should I do if my package isn’t moving on the tracking page?

Shipping

Where do I book an appointment for an MAJ Experience or find out more information?

What is Pietra?

What can I expect at the Pietra bar?

How does pricing work for the Pietra experience?

How do I book an appointment at the Pietra bar?

Can I return/exchange my Peitra piece?

Pietra

What pieces are engravable?

What can I get engraved?

Does it cost extra to get pieces engraved?

What are the processing timelines for engravable pieces?

Can I return/exchange engraved pieces?

Engravings

MAJ Experiences

Do you offer custom work?

Do you offer resizing or repairs?

How do I measure my ring/bracelet/necklace size?

How long does it take to make MTO item(s)?

How will my jewelry arrive?

What is a Made To Order (MTO) item?

What to expect?

Made to Order

What does +1” or +2” mean for chains or bracelets?

Size Guides

What is the difference between Eco Packaging and Full Packaging?

Why does Melanie Auld offer Eco Packaging?

What if my order is a gift? Do you offer gift packaging?

I received my order but it's for a gift - can I get additional packaging?

Packaging

How do I return or exchange an item purchased using Afterpay?

How do I use Afterpay?

How does the payment schedule work?

Is there a limit to how much I can spend on a single transaction?

What is Afterpay?

What products are not eligible for purchase using Afterpay?

When will my items be delivered if I use Afterpay?

Where can I find common questions about payments?

Where can I find out more about Afterpay?

Where Can I use Afterpay?

Afterpay

How do I care for my jewelry?

What materials are used?

Where is our jewelry made?

Jewelry Care & Materials

Keep up with Melanie Auld Jewelry — stay informed with the latest news and announcements from MAJ.

Discover Collected: unique natural stone pieces, hand-selected and custom designed. Each piece is one of one — made to be found, not mass produced.

We love treating our community! Stay updated on limited-time sales, exclusive offers, and gift-with-purchase promotions.

Learn how to return or exchange eligible Melanie Auld Jewelry pieces, timelines, and what qualifies as final sale.

Explore Melanie Auld Jewelry’s warranty coverage. Learn how to submit a warranty claim, what’s covered, and the requirement to include proof of purchase and photos.

All the details on domestic and international shipping, delivery times, carriers, and lost package support.

MAJ Experiences bring personalization to life: from personalized stone bracelets and necklaces to custom engraving. Learn how our in-store services mark meaningful occasions, what to expect and how to book your appointment in Vancouver or Toronto.

Celebrate life’s most special moments and learn about Melanie Auld Jewelry’s Made to Order process: timelines, final sale policy, and customization options.

Use our detailed sizing guides to measure rings, bracelets, anklets, and chains. Learn what +1″ or +2″ means for length and how to layer necklaces. Our guides help you choose the perfect fit for yourself or a gift recipient.

Each order comes in thoughtfully curated packaging designed to evoke connection and joy. Discover how your jewelry is boxed, what gift‑wrap options are available, and how to include a custom note for gifting.

With Afterpay, shop now and pay over four biweekly, interest-free instalments. Learn how to choose Afterpay at checkout, what spending limits or product exclusions (e.g. gift cards) apply, and how refunds, returns, or exchanges are processed.

Care for your MAJ jewelry with expert tips on cleaning solid gold, gold vermeil, sterling silver, and stones. Learn do’s and don’ts to prevent damage and keep pieces look new.

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