Q: When is the preview page going live?A: The preview page for Collected, Chapter 3 will go live on Friday, April 3rd. Make sure to join the Collectors List to be notified.Q: Why can't I click on the product?A: This is a preview page! We’re giving yo

Q: When is the preview page going live? A: The preview page for Collected, Chapter 3 will go live on Friday, April 3rd. Make sure to join the <a href="https://www.melanieauld.com/pages/sign-up-form?fbclid=PAdGRleAQ5Ki5leHRuA2FlbQIxMQBzcnRjBmFwcF9pZA8xMjQwMjQ1NzQyODc0MTQAAadcIQ-GenQwUpBf51R3GAbqMVVTa9_YL6oIi_mfqTZKTaORCGzXtjMwlMS9VQ_aem_ee6R0Cs_kGebhk401T2fhA">Collectors List</a> to be notified. Q: Why can&apos;t I click on the product? A: This is a preview page! We&#x2019;re giving you an exclusive first look at the upcoming Collected Collection, so you have time to explore all the pieces and see the prices. The products aren&#x2019;t sold out; they just haven&#x2019;t launched yet. Everything will be available when the collection goes live on Tuesday, April 7th at 9AM PST. Q: Can I be notified when it&apos;s in stock and available for purchase? A: We recommend signing up for our newsletter! We&#x2019;ll send an email on Tuesday, April 7th&#xA0;at 9AM PST to let you know when the collection is live. Q: How much stock will there be for each piece? A: Stock will be very limited, as Mel hand-picked all the stones and created the One-of-a-Kind Necklaces, Pendants and Earrings. Q: What kind of stone is used? A: For this launch we are featuring Royal Imperial Jasper, Ocean Jasper, Nebula Jasper, Picture Jasper and&#xA0;Lace Agate&#xA0;stones. Q: Will all the Pendants come with a Charm Clasp? A: Yes! Each pendant will include its own Charm Clasp, which is exclusive to this launch. Q: Can I modify one of the pairings? A: No, the pieces will come exactly as shown in the product images. We won&#x2019;t be able to accommodate any changes. Q: Can I purchase just the Earrings without the stones? A: Currently, the Earrings aren&#x2019;t available on their own, they will only be sold as part of the sets shown. Some earrings from our One-of-a-Kind Earrings collection are already available separately! Q: Will the Collected Collection be available in the Vancouver Boutique? A: Yes! However, the in-store pieces aren&#x2019;t showcased online and may include other exclusives. Q: What&apos;s your policy if I want to return the piece(s) I bought? A: You have 14 days to return your piece(s) for store credit or exchange them directly through our return portal. Refunds will not be offered. For more details, please click <a data-start="2047" data-end="2056" rel="noopener noreferrer" href="https://www.melanieauld.com/pages/maj-help-centre?hcUrl=%252Fen-US%252Fwhat-is-your-return-policy-1649139" target="_blank">here</a>.

FAQ Collected Collection

Hello! Our Customer Service Team is available Monday to Friday, from 8 AM to 4 PM PST on business days.

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Discover Collected: unique natural stone pieces, hand-selected and custom designed. Each piece is one of one — made to be found, not mass produced.

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