Canadian Customers:All pieces from the Collected Collection follow our standard return guidelines for regular-priced jewelry. They are eligible for store credit or exchange only within 14 days of delivery. Refunds are not offered.Regular priced Gold

<div>Canadian Customers:</div><div>All pieces from the <strong>Collected Collection</strong> follow our standard return guidelines for regular-priced jewelry. They are eligible for <strong>store credit or exchange only</strong> within <strong>14 days of delivery</strong>. <strong>Refunds are not offered.</strong>Regular priced Gold Vermeil, Gold Plated, Sterling Silver, Rhodium Plated, Leather Goods, Pearl, Cord, Semi-Precious Stones and Wood pieces are eligible for a store credit or exchange only within 14 days of delivery. </div><div>Regular priced Solid Gold pieces are eligible for a refund back to its original form(s) of payment or exchange within 14 days of delivery. Custom pieces such as Peitra pieces, engraved items, Made To Order items, and gift cards are a Final Sale.Candles, Candle Refill Inserts, Gift Wrap and Ribbon are Final Sale. No shipping costs or MAJ Order Protection are refunded or credited.</div><div>Please note that items marked &#x2018;Final Sale&#x2019; cannot be returned or exchanged. </div><div>Other items purchased with a discount code or during a holiday sale may be exchanged or returned for store credit. No refunds or price adjustments. Custom pieces such as engraved items, Made To Order items, and gift cards are a FINAL SALE. </div><div>Exchanges and returns for online orders can be processed through our return portal handling a $9.95 CAD fee.</div><div><br></div><div><strong>US Customers: </strong></div><div>All pieces from the <strong>Collected Collection</strong> follow our standard return guidelines for regular-priced jewelry. They are eligible for <strong>store credit only</strong> within <strong>14 days of delivery</strong>. <strong>Refunds are not offered.</strong>Regular priced Gold Vermeil, Gold Plated, Sterling Silver, Rhodium Plated, Leather Goods, Pearl, Cord, Semi-Precious Stones and Wood pieces are eligible for a store credit only within 14 days of delivery. </div><div>Regular Priced Solid Gold pieces are eligible for a refund back to its original form(s) of payment within 14 days of delivery. </div><div>A $20 USD handling fee will be deducted from the store credit or refund. Custom pieces such as engraved items, Made To Order items, and gift cards are a FINAL SALE.Candles, Candle Refill Inserts, Gift Wrap and Ribbon are final sale. </div><div>No shipping costs or MAJ Order Protection are refunded or credited.</div><div>Please note that items marked &#x2018;Final Sale&#x2019; cannot be returned or exchanged. </div><div>Other items purchased with a discount code or during a holiday sale may be exchanged or returned for store credit. No refunds or price adjustments. Custom pieces such as engraved items, Made To Order items, and gift cards are a FINAL SALE. </div><div>At this time, we are unfortunately unable to assist you with exchanges. Please enter your return for a refund <a href="https://melanieauldjewelry.loopreturns.com/#/" target="_blank">HERE</a> and place a new order on our website.</div>

What is your return policy?

If you are located in the US, please refer to the question above "What is your return policy?". International Customers:. International returns are eligible within 14 days of delivery for store credit (no refund), minus the cost of the return shippin

<p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;color: rgb(65, 65, 65);font-family: sans-serif;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: left;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;" id="isPasted"><span style="-webkit-font-smoothing: antialiased; color: rgb(17, 17, 17); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; text-indent: 0px; background-color: rgb(255, 255, 255);">If you are located in the US, please refer to the question above &quot;What is your return policy?&quot;</span></p><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;color: rgb(65, 65, 65);font-family: sans-serif;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: left;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;"><span style="-webkit-font-smoothing: antialiased; color: rgb(17, 17, 17); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; text-indent: 0px; background-color: rgb(255, 255, 255);">International Customers:&#xA0;</span></p><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;color: rgb(65, 65, 65);font-family: sans-serif;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: left;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;"><span style="-webkit-font-smoothing: antialiased; color: rgb(17, 17, 17); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; text-indent: 0px; background-color: rgb(255, 255, 255);">International returns are eligible within 14 days of delivery for store credit (no refund), minus the cost of the return shipping label. Unfortunately, we do not offer exchanges at the moment.&#xA0;</span><span style="-webkit-font-smoothing: antialiased; color: rgb(17, 17, 17); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; text-indent: 0px; background-color: rgb(255, 255, 255);">Please contact our Customer Experience Team at <a href="mailto:hello@melanieauld.com"><strong>hello@melanieauld.com</strong></a> for further assistance.</span></p>

Do you accept international returns?

Canadian Customers:You may start the return process via our return portal HERE. Canadian returns are subject to a $9.95 CAD fee for the return shipping label. This amount will be deducted from your store credit or refund. US Customers: You may start

<div><strong>Canadian Customers:</strong></div><div>You may start the return process via our return portal <a href="https://melanieauldjewelry.loopreturns.com/#/" target="_blank">HERE</a>. Canadian returns are subject to a $9.95 CAD fee for the return shipping label. This amount will be deducted from your store credit or refund. </div><div><br></div><div><strong>US Customers: </strong></div><div>You may start the return process via our return portal <a href="https://melanieauldjewelry.loopreturns.com/#/" target="_blank">HERE</a>. Do ensure to add the C in front of your order number. </div><div>As per our policy, we are unable to process exchanges at this time, please enter your return for a store credit or refund and place a new order on our website. Please note that the store credit or refund will be provided once the item(s) you are sending back are reviewed by our team. </div><div>US returns are subject to a $20 USD fee for the return shipping label. This amount will be deducted from your store credit or refund. </div><div><br></div><div><strong>Additional notes: </strong></div><div>No returns are accepted without following the proper return request on our return portal. </div><div>No shipping costs or MAJ Order Protection are refunded or credited. </div><div>Items should be returned unworn and undamaged in its original packaging. All items are subject to inspection upon their return. </div><div>If in the even you should receive your order and it is damaged or you received the incorrect item, we will provide you with a return shipping label and issue you a replacement or ship out the correct item. </div><div>If you are having trouble accessing our return portal, please reach out to <a href="mailto:hello@melanieauld.com" target="_blank">hello@melanieauld.com</a> to request a return or if you have any questions or concerns! </div>

How to process an online return/exchange?

Returns can take up to 3 business days to be processed once it arrives back at our warehouse. Upon inspection and processing, you will automatically receive an email notification of your store credit or a refund confirmation email. Please allow up to

<p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Returns can take up to 3 business days to be processed once it arrives back at our warehouse.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Upon inspection and processing, you will automatically receive an email notification of your store credit or a refund confirmation email.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Please allow up to 8 to 10 business days for your refund to be reflected to your original form of payment. This timeline is dependent on your banking institution.</span></p>

When will I see my store credit or refund come through?

Hello! Our Customer Service Team is available Monday to Friday, from 8 AM to 4 PM PST on business days.

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melanie-auld-jewelry-canada

Learn how to return or exchange eligible Melanie Auld Jewelry pieces, timelines, and what qualifies as final sale.

Returns & Exchanges

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FAQ Collected Collection

Collected

What is your return policy during sale and promotional periods?