What if my order is lost or stolen?Updated 3 months ago

If you received a delivery notification but it appears your package has not been delivered, don't worry! Often carriers will pre-emptively scan a package as delivered, but it is still en-route. Please wait up to 72 hours and then follow these steps if you have still not received your order. Check with neighbours (or those with neighbouring mailboxes), your concierge, or community mailbox. This is most often where your package will be. 

If you are still unable to locate your package, please email [email protected] and our team will file a claim with the shipping carrier.

Please note that a resolution can take up to 14 business days. If you purchased order protection insurance at checkout, please contact us at [email protected].

Note: We do not take responsibility for lost or missing packages without Order Protection that show as successfully delivered to the shipping address provided. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of melanieauld.com. Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card. If you run into any delivery issues, please reach out to us at [email protected].