Hello! Our Customer Service Team is available Monday to Friday, from 8 AM to 4 PM PST on business days.

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We recommend selecting Full Packaging at checkout for the most elevated presentation. You can also add a personalized handwritten note by leaving your message in the order notes at checkout - we will include it on our branded thank you card.&#xA0;We also offer optional add-ons including signature ribbon and linen gift bags to complete your gift.&#xA0;For discreet gifting or any special requests, please contact us at <a href="mailto:hello@melanieauld.com" target="_blank" rel="noreferrer noopener">hello@melanieauld.com</a> before your order ships.&#xA0;

We recommend selecting Full Packaging at checkout for the most elevated presentation. You can also add a personalized handwritten note by leaving your message in the order notes at checkout - we will include it on our branded thank you card. We also

What if my order is a gift? Do you offer gift packaging?

Packaging

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FAQ Collected Collection

Collected

What is your return policy during sale and promotional periods?

Buy One, Get One at 50% Off

Gift with Purchase

What items are excluded from the sale?

Why is the value of my gift card in CAD and how is the exchange rate determined?

Sales & Promotions

What is your return policy?

Do you accept international returns?

How to process an online return/exchange?

When will I see my store credit or refund come through?

Returns & Exchanges

What is your warranty?

What is your welding policy?

Can I get my jewelry fixed or reworked by an outside jeweller?

Do you offer jewelry repair or resizing services?

Warranty

Do you offer in store pick up? When will my in store pick up order be ready?

How can I track my order?

Is a signature required upon delivery?

What if I ordered a preordered item?

What if my order is lost or stolen?

What is Order Protection?

Where do you ship to?

Will I be charged duties and taxes?

What happens if my package is held at customs?

What should I do if my package isn’t moving on the tracking page?

Shipping

Where do I book an appointment for an MAJ Experience or find out more information?

What is Pietra?

What can I expect at the Pietra bar?

How does pricing work for the Pietra experience?

How do I book an appointment at the Pietra bar?

Can I return/exchange my Peitra piece?

Pietra

What pieces are engravable?

What can I get engraved?

Does it cost extra to get pieces engraved?

What are the processing timelines for engravable pieces?

Can I return/exchange engraved pieces?

Engravings

MAJ Experiences

Do you offer custom work?

Do you offer resizing or repairs?

How do I measure my ring/bracelet/necklace size?

How long does it take to make MTO item(s)?

How will my jewelry arrive?

What is a Made To Order (MTO) item?

What to expect?

Made to Order

What does +1” or +2” mean for chains or bracelets?

Size Guides

What is the difference between Eco Packaging and Full Packaging?

Why does Melanie Auld offer Eco Packaging?

I received my order but it's for a gift - can I get additional packaging?

How do I return or exchange an item purchased using Afterpay?

How do I use Afterpay?

How does the payment schedule work?

Is there a limit to how much I can spend on a single transaction?

What is Afterpay?

What products are not eligible for purchase using Afterpay?

When will my items be delivered if I use Afterpay?

Where can I find common questions about payments?

Where can I find out more about Afterpay?

Where Can I use Afterpay?

Afterpay

How do I care for my jewelry?

What materials are used?

Where is our jewelry made?

Jewelry Care & Materials

What if my order is a gift? Do you offer gift packaging?Updated 8 days ago