What happens if my package is held at customs?Updated 3 months ago

Occasionally, International and US orders may be held by customs for inspection, which can cause delivery delays. This process is beyond our control and varies depending on the country's import procedures.

If your package is held (International):

• Customs may contact you directly for additional information or payment of duties/taxes.
• You may need to pay these charges before the package is released.
• If you have not received an update for several days, we recommend contacting your local customs office or the shipping carrier using your tracking number.