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Looking for support with orders, shipping, returns, or account issues? Contact us — we're here to assist you.

Help Centre | Support & Resources

Keep up with Melanie Auld Jewelry — stay informed with the latest news and announcements from MAJ.

Latest MAJ News

Discover Collected: unique natural stone pieces, hand-selected and custom designed. Each piece is one of one — made to be found, not mass produced.

Collected

We love treating our community! Stay updated on limited-time sales, exclusive offers, and gift-with-purchase promotions.

Sales & Promotions

Learn how to return or exchange eligible Melanie Auld Jewelry pieces, timelines, and what qualifies as final sale.

Returns & Exchanges

Explore Melanie Auld Jewelry’s warranty coverage. Learn how to submit a warranty claim, what’s covered, and the requirement to include proof of purchase and photos.

Warranty

All the details on domestic and international shipping, delivery times, carriers, and lost package support.

Shipping

MAJ Experiences bring personalization to life: from personalized stone bracelets and necklaces to custom engraving. Learn how our in-store services mark meaningful occasions, what to expect and how to book your appointment in Vancouver or Toronto.

MAJ Experiences

Celebrate life’s most special moments and learn about Melanie Auld Jewelry’s Made to Order process: timelines, final sale policy, and customization options.

Made to Order

Use our detailed sizing guides to measure rings, bracelets, anklets, and chains. Learn what +1″ or +2″ means for length and how to layer necklaces. Our guides help you choose the perfect fit for yourself or a gift recipient.

Size Guides

Each order comes in thoughtfully curated packaging designed to evoke connection and joy. Discover how your jewelry is boxed, what gift‑wrap options are available, and how to include a custom note for gifting.

Packaging

With Afterpay, shop now and pay over four biweekly, interest-free instalments. Learn how to choose Afterpay at checkout, what spending limits or product exclusions (e.g. gift cards) apply, and how refunds, returns, or exchanges are processed.

Afterpay

Care for your MAJ jewelry with expert tips on cleaning solid gold, gold vermeil, sterling silver, and stones. Learn do’s and don’ts to prevent damage and keep pieces look new.